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{"id":24,"date":"2024-06-04T05:58:02","date_gmt":"2024-06-04T05:58:02","guid":{"rendered":"https:\/\/suoqcloud.com\/?page_id=24"},"modified":"2024-10-12T12:17:03","modified_gmt":"2024-10-12T12:17:03","slug":"features","status":"publish","type":"page","link":"https:\/\/suoqcloud.com\/ru\/features\/","title":{"rendered":"Features"},"content":{"rendered":"

[vc_row el_class=»container»][vc_column][vc_column_text]<\/p>\n

SuoQCloud Features<\/h1>\n

Web Browser Based Compatible with Windows 7,8 and \/ or Windows 10 OS<\/h4>\n
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The Admin would be able to monitor in real-time the following system parameters:<\/h4>\n
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All Queue Tickets issued including Tickets served and Tickets currently in queue<\/li>\n
The Highest (Latest) Queue number being called<\/li>\n
The total number of Waiting customers per Service<\/li>\n
The total number of customers Tickets served for today<\/li>\n
Total number of logged in Staff Agent for the day<\/li>\n
Queue Number currently being served for each Counter<\/li>\n<\/ul>\n
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Able to produce the following operation reports<\/h4>\n
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Average Transaction Time per Service or per Agent<\/li>\n
Longest Waiting Customer & Time per Service<\/li>\n
Staff Name mapped to each of the Services<\/li>\n
Total number of customers served per counter per time period<\/li>\n
Actual Transaction Time of customers at the counter for each Service per time period<\/li>\n<\/ul>\n
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The System can produce the following data reports which can be exported to Excel and PDF formats.<\/h4>\n
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Daily Queue Summary Report<\/li>\n
Counter Summary Report<\/li>\n
Staff Summary Report<\/li>\n
Services Summary Report<\/li>\n
Transactions Summary Report<\/li>\n
All Queue Transaction Log File Report<\/li>\n<\/ul>\n
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System can determine the estimated Waiting Time per Service and show on the queue ticket<\/h4>\n
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The system has built-in security log in featuring different levels of User Access Profile.<\/h4>\n
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The software can store statistical data and generates daily, weekly and monthly reports for Service, Staff, Counter, per hourly reports.<\/h4>\n
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The main Customer Display showing the Queue Number being called:<\/h4>\n
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should have a bell tone audio and an English audio read out of the numbers and corresponding counter numbers.<\/li>\n
two or more Main Displays can be hooked up to the system showing the same information and the software should support any brand of TV displays.<\/li>\n
Scrolling message display for announcements can be configured<\/li>\n<\/ul>\n
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Different Priority per Service can be assigned to different counters.<\/h4>\n
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The Ticket Printer module with the following features:<\/h4>\n
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A single ticket dispensing machine capable of issuing different number series for multiple Services<\/li>\n
The Queue numbers are printed only when the Service button is selected<\/li>\n
Date and time of the queue ticket issue is printed on the ticket stub.<\/li>\n
Multiple Tickets printed per queue if needed.<\/li>\n
Queue numbers are automatically reset to the beginning number range at the beginning of each day.<\/li>\n
Messages, images or company logo can be printed on the queue ticket.<\/li>\n
Messages can be added into the printed ticket to advertise new services or products.<\/li>\n
The Position Number of the customer in the queue can be printed onto the queue ticket.<\/li>\n
The Ticket Printer software can be run in mobile tablets \/ iPads for both iOS and Android<\/li>\n<\/ul>\n
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The Teller Call Terminal software will have the following features:<\/h4>\n
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Web Browser based software to avoid need for executable program installers per Teller PC.<\/li>\n
The Teller Staff can input the Transactions Type so statistics and reports can be generated for each type of Transaction.<\/li>\n
User will be required to log in\/log out of the system<\/li>\n
Real-time monitoring for the number of waiting customers per Service.<\/li>\n
Call next customer button should be easy to use.<\/li>\n
Caller Software has the Standby feature to let Customer come back again to the same Service queue.<\/li>\n
Can tag Customer as No Show if the Customer already left the queue<\/li>\n
Allows override to call any customer queue ticket in line.<\/li>\n
System can configure and prioritize Customers by type of Service.<\/li>\n
Allow Tellers in each Counter to select and switch between types of Services<\/li>\n
Record for No Show customers.<\/li>\n
Allow Counter staff to input number of Transactions so transaction times can be computed<\/li>\n
Each Teller can be evaluated per customer or per transaction.<\/li>\n
Able to transfer the Customer to another Service either at the beginning or end of the queue for that Service.<\/li>\n
Possible integration with ADFS or OAuth for single sign on.<\/li>\n<\/ul>\n
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SMS Notification functions:<\/h4>\n
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Can connect to SMS via GSM modem or online SMS API Gateway like Twillo<\/li>\n
System has SMS Notification feature to update customers on their position in line<\/li>\n
The System can configure SMS notification once a Customer reaches the Nth position<\/li>\n<\/ul>\n
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Online Check-in Queue Ticket Creation<\/h4>\n
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Customers can get queue ticket via a URL or QR Code via mobile phone<\/li>\n
Customers can monitor their queue position from mobile phone web browser<\/li>\n<\/ul>\n
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Customer Survey<\/h4>\n
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Allow customer to rate the Teller Staff who handled the specific Queue Ticket<\/li>\n
Survey URL link can be sent via SMS after ticket has been called<\/li>\n<\/ul>\n
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Online Appointment System<\/h4>\n
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Allow to set available number of slots per Service per Branch location<\/li>\n
Tickets with appointments are prioritized over regular walk in tickets<\/li>\n
Allows the company to throttle customer arrivals and spread to less popular business hours<\/li>\n<\/ul>\n
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Custom APK for connection to various Android POS Printer devices for Customer Queue Ticket generation.<\/h4>\n
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[vc_row el_class=»container»][vc_column][vc_column_text] SuoQCloud Features Web Browser Based Compatible with Windows 7,8 and \/ or Windows 10 OS The Admin would be able to monitor in real-time the following system parameters: All Queue Tickets issued including Tickets served and Tickets currently in queue The Highest (Latest) Queue number being called The total number of Waiting customers … Features<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/suoqcloud.com\/ru\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/suoqcloud.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/suoqcloud.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/suoqcloud.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/suoqcloud.com\/ru\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":5,"href":"https:\/\/suoqcloud.com\/ru\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":349,"href":"https:\/\/suoqcloud.com\/ru\/wp-json\/wp\/v2\/pages\/24\/revisions\/349"}],"wp:attachment":[{"href":"https:\/\/suoqcloud.com\/ru\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}